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Return Policy

The legal return period for products is fourteen (14) days.

To be eligible for a product return, the packaging must be unopened.

In cases where any deterioration, breakage, damage, tearing, use, or similar conditions are identified on the product or its packaging, or if the product cannot be returned in the same condition as it was delivered to the customer, the product will not be accepted for return, and the cost will not be refunded.

If you wish to return the products you have ordered, after delivering the product to the courier, you must provide your IBAN number, bank account information, and order number to lumoswoody@gmail.com for the processing of your return.

In the event that products sent to https://lumoswoody.com/ comply with the return conditions, the refund of the product amounts (excluding shipping fees) will be processed on the day the product reaches us. The timeframe for the refund to reflect in your account is at the discretion of your bank.

For shipments made in accordance with the return conditions, the shipping fee will be covered by us.

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